Refund & Returns Policy

At Essentialshoodie.ca, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns and refunds may be accepted. By placing an order on our website, you agree to the terms outlined below.

Essentialshoodie.ca operates as an independent online retailer and is not affiliated with, endorsed by, or officially connected to any brand owners whose names or trademarks may appear on this website.

Eligibility for Returns

We accept return requests under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in original packaging, including all accessories (if applicable)

  • A return request must be submitted within 7 days of confirmed delivery

  • Proof of purchase or order number must be provided

Items that show signs of wear, damage caused after delivery, washing, or alteration are not eligible for return.

Non-Returnable Items

For hygiene, safety, and operational reasons, the following items are not eligible for return or refund:

  • Items marked as final sale

  • Custom or made-to-order items

  • Items returned without prior approval

  • Items returned after the approved return window

How to Request a Return

To request a return, please contact our support team before sending any item back.

Email: support@essentialshoodie.ca
Subject line: Return Request – Order #

Once your request is reviewed, you will receive return instructions.
Unauthorized returns will not be accepted.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method

  • Refund processing times may take 5–10 business days, depending on your payment provider

  • Original shipping fees (if applicable) are non-refundable

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please request a return (if eligible) and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and provide an appropriate resolution.

Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

Email: support@essentialshoodie.ca