Privacy Policy

Last updated: January 2025

This Privacy Policy explains how essentialshoodie.ca (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Essentialshoodie.ca operates as an independent online retailer and is not affiliated with, endorsed by, or officially connected to any brand owners whose names or trademarks may appear on this website. All trademarks remain the property of their respective owners.

1. Information We Collect

Personal Information

When you place an order, use our order tracking, or contact us, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Payment information (processed securely by third-party payment providers; we do not store card details)

Device Information

When you browse our website, we automatically collect certain information about your device, including:

  • IP address

  • Browser type and version

  • Time zone

  • Referring URLs

  • Pages viewed and interactions

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide order tracking and delivery updates

  • Communicate with you regarding orders or inquiries

  • Provide customer support

  • Prevent fraud and unauthorized transactions

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality and analyze website traffic.

Cookies help us:

  • Remember user preferences

  • Improve site performance

  • Understand how visitors interact with our website

You can manage or disable cookies through your browser settings.
Learn more at https://www.allaboutcookies.org.

4. Third-Party Services

We may share limited personal information with trusted third-party service providers strictly for business operations, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics providers

  • Analytics services (e.g., Google Analytics)

These providers are required to protect your information and use it only to perform the services they provide to us.

5. Behavioral Advertising

We may work with advertising partners to display relevant advertisements. You can opt out of targeted advertising through:

  • Facebook Ads Settings

  • Google Ads Settings

  • Digital Advertising Alliance

6. Data Retention

We retain personal and order information for our records unless you request deletion, subject to legal, accounting, and regulatory requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

8. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: support@essentialshoodie.ca