Frequently Asked Questions (FAQs)

This page answers common questions about Essentialshoodie.ca, including our products, shipping, sizing, returns, and customer support.

Essentialshoodie.ca operates as an independent online retailer and is not affiliated with, endorsed by, or officially connected to any brand owners whose names or trademarks may appear on this website.

Are Your Products Authentic?

Our products are Essentials-inspired streetwear items sold by an independent retailer.
We are not an official brand website and do not claim brand ownership or endorsement.

All trademarks referenced remain the property of their respective owners.

How Long Does Shipping Take?

Shipping times vary depending on your location.

  • Orders are typically processed within 1–3 business days

  • Tracked shipping is provided for most orders

  • Estimated delivery times are shown at checkout

Once shipped, you will receive a tracking number via email.

How Can I Track My Order?

After your order ships, a tracking number will be sent to your email.

You can also track your order anytime through our
Order Tracking page.

What Is Your Refund & Returns Policy?

We accept return requests for eligible items under the following conditions:

  • Items must be unused and in original condition

  • Return requests must be submitted within 7 days of delivery

  • Proof of purchase is required

For full details, please visit our Refund & Returns Policy page.

Do Your Products Follow Standard Sizing?

Sizing may vary depending on the style and fit.

We recommend reviewing the size guide provided on each product page to ensure the best fit before placing your order.

Can I Change or Cancel My Order?

If your order has not yet been processed or shipped, it may be possible to modify or cancel it.

Please contact our support team as soon as possible for assistance.

What Payment Methods Do You Accept?

We accept secure payments through supported third-party payment providers, including major credit and debit cards.

All payment information is processed securely.
We do not store your payment details.

Do You Offer International Shipping?

Yes. We offer worldwide shipping to many regions.
Availability and delivery times may vary based on location.

How Can I Contact Customer Support?

If you have any questions or need assistance, please contact us:

Email: support@essentialshoodie.ca

Our team will respond as soon as possible.